Welcome to GDROP Help & Support! Whether you’re a customer, merchant, or driver, we’re here to assist you with any questions or issues. Below, you’ll find answers to common questions and ways to reach out for support.
Simply download the GDROP app, browse your favorite restaurants or stores, add items to your cart, and proceed to checkout. You’ll receive real-time updates on your order status.
Yes, you can cancel or modify an order within a limited time frame after placing it. Check the app for options, or contact our support team if you need help.
If there’s an issue with your order, navigate to your order history in the app, find the relevant order, and select “Help” to report the problem. Our support team will assist you as soon as possible.
You can track your order in real-time in the GDROP app. We’ll also send you updates on its progress.
You can apply to be a GDROP merchant on our website. Click on “Sign Up” for merchants, fill out the application, and our team will guide you through the onboarding process.
Merchants can access and update their menu, prices, and promotions through their GDROP dashboard. Need assistance? Contact our merchant support team.
GDROP processes all customer payments and deposits your earnings directly into your registered account on a regular schedule. For details on payment cycles or issues, visit our Payment Support section or contact us.
Apply to be a driver through our website or app. Complete the application form, and our team will review and contact you with next steps.
Drivers are paid weekly through direct deposit. For questions on payment, check the “Earnings” section in the driver app.
If you encounter any issues during delivery, use the “Help” button in your app to access immediate support options.
If the GDROP app isn’t functioning correctly, try closing and reopening it or reinstalling it. If problems persist, please reach out to our support team.
For any payment-related issues, whether you’re a customer, merchant, or driver, contact our support team.
If you couldn’t find the answer you’re looking for, contact us directly through any of the following: