Effective Date: 08/09/2025
Madyala Pty Ltd (ABN 75 680 474 266) trading as GDROP (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we manage your personal information and safeguard your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, and disclose personal information provided to us through our platform, including the GDROP mobile application (“App”), www.gdrop.com.au (“Site”), or directly from you as part of our business operations.
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.
We may collect the following types of personal information:
Name
Contact details (e.g., email address, telephone number, residential/business address)
Payment information (e.g., credit card or bank account details)
Account information (e.g., user ID, preferences, password)
Location data (e.g., delivery addresses, GPS location for drivers)
Information provided during registration (e.g., preferences for using our services)
We collect personal information directly from you when you:
Create an account on the App or Site.
Use our services to place or fulfill an order.
Communicate with us via email, phone, or our customer service.
Participate in surveys, promotions, or competitions.
We may also collect information from third parties or public sources where relevant and permitted by law.
We may use your personal information for purposes including:
Providing services: To process and deliver orders and facilitate customer support.
Communication: To contact and communicate with you about your account or transactions.
Marketing: To send promotional offers, newsletters, or marketing communications.
Research and development: To improve our services, conduct data analytics, and undertake market research.
Compliance: To comply with legal obligations, such as tax and regulatory reporting.
We will only use your personal information for these purposes or as otherwise required by law.
We may disclose your personal information to:
Third-party service providers (e.g., payment processors, delivery partners) to facilitate your orders.
Law enforcement or regulatory authorities if required by law.
Third parties in the event of a merger, acquisition, or sale of assets where personal information is part of the transaction.
Where we disclose your personal information to third parties, we will ensure that they are required to comply with this Privacy Policy and the Privacy Act 1988 (Cth).
We are committed to ensuring that your information is secure. We implement appropriate physical, electronic, and administrative safeguards to protect personal information from misuse, interference, loss, unauthorized access, or disclosure.
However, the transmission of information over the internet is not entirely secure, and we cannot guarantee the security of information transmitted to or from our platform.
You may request access to the personal information we hold about you or request that we correct any inaccuracies. To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe.
Providing your personal information is voluntary. You may choose not to provide personal information to us; however, this may affect your ability to use our services.
You can also opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
We use cookies to enhance your experience on our App and Site. Cookies are small text files stored in your browser that allow us to recognize your preferences and usage patterns.
We may also use web beacons (clear GIFs) to collect information about your browsing behavior. You can control cookie settings in your browser to block cookies, but this may affect your ability to use some features of our platform.
Our platform may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of those websites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party sites you visit.
We may amend this Privacy Policy from time to time by updating it on our App or Site. Your continued use of our services following any changes indicates your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:
Email: info@gdrop.com.au
Address: Point Cook, VIC 3030 Australia
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.